Terms of Service & Privacy Policy
- 1. Introduction & POPIA Overview
- 2. Personal Information We Collect
- 3. Purpose of Processing
- 4. Lawful Basis for Processing
- 5. Data Controllers & Operators
- 6. Third-Party Processing
- 7. Data Security
- 8. Data Retention
- 9. Your Rights Under POPIA
- 10. User Responsibilities Under POPIA
- 11. Information Regulator
- 12. Privacy Contact
Welcome to Zip360. These Terms of Service ("Terms") govern your use of our platform and services ("Services").
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please refrain from using our Services.
Zip360 is a white-label version of GoHighLevel, operating as a rebranded platform powered by GoHighLevel's infrastructure.
It is not a separate entity that integrates with GoHighLevel but rather a fully hosted and managed solution within the GoHighLevel ecosystem.
By using Zip360, you acknowledge that its functionality, availability, and continued operation depend on GoHighLevel.
Account Information: You agree to provide accurate and up-to-date information during registration and to maintain the confidentiality of your account credentials.
Compliance: You are responsible for ensuring that your use of the Services complies with all applicable laws and regulations.
As Zip360 is fully powered by GoHighLevel, we do not control or guarantee the ongoing availability of the platform's core features, integrations, or infrastructure.
Any disruptions, modifications, or discontinuations made by GoHighLevel may impact the functionality of Zip360, and we hold no liability for such occurrences.
Your Zip360 wallet is used to cover additional services that are not included in the standard subscription.
These chargeable services include but are not limited to SMS campaigns, email marketing campaigns, email notification services, chat services, AI services, premium templates and custom features, increased resource usage, and advanced marketing tools.
You are responsible for maintaining sufficient funds in your wallet.
If your wallet balance drops below zero, you authorise Zip360 to autocharge the linked payment method to replenish it.
Failure to maintain a balance will result in service interruptions.
All payments made to Zip360 are non-refundable. By subscribing to any services, you agree that all charges are final.
If a sub-account stops paying its subscription, the account will be immediately suspended. The system will continue to try to take payment. Zip360 is not responsible for bank charges arising from failed payments. To prevent this, you MUST cancel BEFORE your subscription is due.
There are no pro-rata refunds for mid-cycle terminations. Your account will remain active until the end of your billing period.
Zip360 reserves the right to suspend or terminate access at its discretion.
You may terminate your account at any time by going to Settings > Billing or contacting Zip360 support in writing via email or WhatsApp.
Live websites linked to the account will be disconnected and taken offline within 30 days of the last successful payment date. After this point, your websites will no longer be publicly accessible and any custom domain connections will be severed.
Zip360 accepts no liability for any loss of business, traffic, or revenue resulting from website disconnection.
Your entire Zip360 sub-account — including all websites, funnels, landing pages, contacts, automations, pipelines, and all associated data — will be permanently and irrecoverably deleted 90 days after the last successful payment date.
This deletion is final and cannot be undone. Zip360 does not offer data recovery or content retrieval after this period.
To the fullest extent permitted by law, Zip360 shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Services.
We may update these Terms from time to time.
Continued use of the Services constitutes acceptance of the updated Terms.
The platform is provided on an "as is" and "as available" basis without warranty of any kind.
Zip360 makes no guarantees that your business will be profitable or that the platform will be uninterrupted or error-free.
For any questions regarding these Terms, please contact us at [email protected].
The Protection of Personal Information Act 4 of 2013 (POPIA) is South Africa's data protection law. It governs how organisations collect, store, use, and share personal information. POPIA gives South Africans the right to know what information is held about them, why it is being used, and how to request its correction or deletion. Zip360 is committed to full compliance with POPIA in all its operations.
This Privacy Policy explains how Zip360 Limited ("Zip360", "we", "us") collects, uses, stores, and protects personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) — South Africa's primary data protection legislation.
POPIA requires that all personal information is processed lawfully, fairly, and transparently. It applies to any organisation that processes the personal information of South African residents, regardless of where that organisation is based.
By using Zip360's platform and services, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal information as described herein.
Zip360 processes personal information in accordance with the eight conditions for lawful processing under POPIA: accountability, processing limitation, purpose specification, further processing limitation, information quality, openness, security safeguards, and data subject participation.
Under POPIA, "personal information" means any information that can identify a living person. We may collect the following categories of personal information:
- Full name and contact details (email address, phone number)
- Billing and payment information (processed securely through our payment providers)
- Business name and registration details
- Account login credentials and usage data
- IP addresses and device information collected automatically through platform use
- Personal information of your own clients that you upload or capture through the platform (you are the responsible party for this data — see Section 5)
We only collect personal information that is necessary for the purposes described in this policy. We do not collect special personal information (such as race, health data, or biometric data) unless legally required.
POPIA requires that personal information is only collected for a specific, explicitly defined, and lawful purpose. We process your personal information for the following purposes:
- To create, verify, and manage your Zip360 account
- To deliver the platform services you have subscribed to
- To process billing, payments, and subscription management
- To provide technical support and respond to your queries
- To send service-related communications (account notices, billing alerts, updates)
- To comply with legal and regulatory obligations
- To improve and develop our platform based on usage patterns
We will not use your personal information for any purpose other than those listed above without your prior consent.
Under POPIA, we must have a lawful justification for processing your personal information. Zip360 processes personal information on the following lawful bases:
- Contractual necessity — processing required to deliver the services you have subscribed to
- Consent — where you have given us explicit permission to process your information for a specific purpose
- Legitimate interest — where processing is necessary for our legitimate business operations and does not override your rights
- Legal obligation — where processing is required to comply with applicable South African law
You have the right to withdraw consent at any time. Withdrawal of consent may affect your ability to use certain features of the platform.
POPIA distinguishes between a responsible party (the entity that determines why and how personal information is processed) and an operator (the entity that processes information on behalf of the responsible party).
Zip360 as Operator: When processing your personal information to deliver our platform services, Zip360 acts as an operator on your behalf. We process your data only as instructed by the terms of your subscription agreement.
You as Responsible Party: When you use the Zip360 platform to collect, store, or manage personal information about your own clients or website visitors, you become the responsible party for that data under POPIA. This means you are legally responsible for ensuring that data is collected lawfully, stored securely, and processed only for the stated purpose.
If you use Zip360 to build websites, capture leads, or manage client contacts, you must ensure that your own use of the platform complies with POPIA. This includes obtaining lawful consent from your clients and website visitors before collecting their personal information.
Zip360 operates on GoHighLevel's infrastructure. As a result, your personal information may be stored and processed on servers located outside of South Africa, including in the United States.
POPIA permits the transfer of personal information to third countries provided that the recipient country has adequate data protection laws, or that appropriate safeguards are in place to protect the information.
By using Zip360, you consent to your personal information being transferred to and processed in countries outside South Africa as part of GoHighLevel's infrastructure. We take reasonable steps to ensure that these transfers comply with POPIA requirements.
We do not sell your personal information to third parties. We may share your information with service providers who assist us in operating the platform, strictly under confidentiality obligations.
The Zip360 platform uses essential cookies only — small files placed on your device that are strictly necessary for the platform to operate, such as maintaining your login session. We do not use advertising or tracking cookies. You can manage cookies through your browser settings at any time.
POPIA requires that reasonable and appropriate technical and organisational measures are implemented to prevent the loss, damage, unauthorised destruction, or unlawful access to personal information.
Zip360 implements the following security measures:
- Secure, encrypted data transmission using industry-standard protocols
- Access controls limiting who within our organisation can access personal data
- Reliance on GoHighLevel's enterprise-grade infrastructure security
- Regular review of our security practices
However, no system can guarantee absolute security. In the event of a data breach that is likely to affect your rights and interests, we will notify you and the Information Regulator as required by POPIA.
Under POPIA, personal information may only be retained for as long as is necessary to fulfil the purpose for which it was collected, or as required by law.
Zip360 retains your personal information for the duration of your active subscription and for a reasonable period thereafter to handle any disputes, billing queries, or legal obligations.
As set out in the Terms of Service (Part A, Section 7), all account data — including any personal information stored within your sub-account — will be permanently and irrecoverably deleted 90 days after the last successful payment date. This deletion cannot be reversed.
You may request early deletion of your personal information by contacting us at the address in Section 12, subject to any legal retention obligations.
POPIA grants South African data subjects the following rights in relation to their personal information. You may exercise any of these rights by contacting us using the details in Section 12.
You have the right to request confirmation of whether we hold your personal information and to receive a copy of that information.
You have the right to request that we correct or update any personal information that is inaccurate, incomplete, or out of date.
You have the right to request the deletion of your personal information, subject to any legal obligations that require us to retain it.
You have the right to object to the processing of your personal information where we rely on legitimate interest as our lawful basis.
Where processing is based on your consent, you may withdraw that consent at any time. This will not affect any processing already carried out.
You have the right to lodge a complaint with the Information Regulator of South Africa if you believe your personal information has been mishandled.
We will respond to all legitimate requests within a reasonable timeframe and in accordance with POPIA requirements.
As a Zip360 user who builds websites, captures leads, or manages client data through the platform, you have your own obligations under POPIA as the responsible party for that data.
Your obligations include:
- Ensuring that your websites and forms include a clearly visible Privacy Policy that explains how visitor data is collected and used
- Obtaining lawful, informed consent from visitors and clients before collecting their personal information
- Only collecting personal information that is necessary for your stated purpose
- Ensuring that personal information stored in your Zip360 account is kept accurate and up to date
- Not using personal information captured through the platform for any purpose other than the one for which it was collected
- Taking reasonable steps to secure access to your Zip360 account to prevent unauthorised access to client data
Zip360 accepts no liability for any POPIA non-compliance arising from the way in which you collect or process your own clients' personal information through the platform.
The Information Regulator is the independent body established under POPIA to enforce data protection rights in South Africa. If you believe that Zip360 has handled your personal information in a manner that is inconsistent with POPIA, you have the right to lodge a complaint with the Information Regulator.
Website: www.justice.gov.za/inforeg
Email: [email protected]
Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
We encourage you to contact us first at the address in Section 12 so we can attempt to resolve your concern directly before escalating to the Regulator.
For all privacy-related enquiries, requests to exercise your POPIA rights, or concerns about how your personal information is handled, please contact us at:
Please include your full name, account email address, and a clear description of your request so we can assist you as efficiently as possible.
